Okay, fine. So I don't hate Polar. I love Polar.

Never let it be said that the squeaky wheel doesn't get greased. Or something like that.

After my bitching and moaning,  I woke up this morning to a message from a very nice rep from Polar offering me a new, improved chest strap for my HRM. It'll be here in a few days.

Now that's customer service. I'm impressed.